Letter: A lesson in customer relations for Harrods

Sir: My son Charlie, aged 11, was refused entry to Harrods because he was carrying his school bag, which is a green rucksack.

We were on our way to renew his uniform, which can only be bought at that store. No entry, no uniform, no sale.

Yours faithfully,

LULU SINCLAIR

London, SW11

30 April