Q Our trip has been cancelled due to coronavirus. Trailfinders have been excellent in sorting out a new date. However the travel insurance company are only offering us 50 per cent of the policy fee back as it’s gone past the 14-day cooling-off period since taking the policy out. As we took out the policy some time ago this seems really unfair. Are they acting fairly?

David B

A First, I am delighted that you have a new trip booked; in these difficult days, we all need something to look forward to. At a time when the travel industry is in turmoil and many firms are finding it extremely difficult to provide satisfactory service, Trailfinders is one of the companies about which I have heard more positive stories than negative.

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